Client Factory Visit Report | Deepening Collaboration, Exploring the Future

On March 12, 2025, Mr. Fabrice, a long-term partner from the U.S. market, accompanied by his father—an industry veteran with years of sales experience in North America—visited Wholesome’s headquarters and production base. As strategic partners who placed their first full-container order of care pads last year and successfully completed delivery, this visit aimed to deepen collaboration and jointly explore innovative developments in adult incontinence care and pet care solutions.

During the day-long immersive exchange, the two parties first engaged in strategic discussions on the latest trends in the North American market. The company’s Overseas Business Director provided a detailed analysis of technological upgrade pathways for adult care products amid global aging trends, highlighting an innovative product matrix incorporating high-tech odor-neutralizing materials. The client particularly praised the positive terminal user feedback from last year’s order, with data showing a 27% year-on-year increase in repurchase rates across their sales channels.

The factory tour segment featured a guided visit to the 100,000-class purification workshop led by the technical team. At the smart production line, engineers demonstrated how compression packaging technology reduces product volume, significantly improving container loading efficiency and lowering per-unit logistics costs.

Notably, in the pet care zone, the client showed strong interest in the upcoming dog diaper series, offering expert suggestions on the 3D leak-proof structure and adjustable waistband design. Multiple samples were collected for market testing.

Before departure, the client proactively proposed expanding collaboration from medical care to the pet health sector. This visit not only strengthened existing partnerships but also laid a solid foundation for exploring emerging North American markets. SNUGRACE remains committed to welcoming global partners with an open approach, driving technological innovation and quality advancement in the care products industry.